Refund policy

Last updated: September 21, 2026

At Kelvara, we want you to be fully satisfied with your purchase. This policy explains how returns and refunds work.

Time limit to make a request

You have 30 days from the date you receive your order to contact us and request a return or refund.

Defective, damaged, or incorrect items

If the item you received is defective, was damaged in transit, or doesn't match what you ordered, email us at Kelvarainfo@gmail.com with your order number and, if possible, a photo of the issue. At our discretion, we'll offer you a free replacement or a full refund, and you won't need to send the item back to us.

Change of mind

If you simply change your mind and the product works as intended, contact us within 30 days of delivery. Since our products ship from our partner supplier and international return shipping often costs more than the product itself, we don't require you to send the item back: instead, we refund 40% of the amount paid for the product (shipping fees, if any, are non-refundable).

How to request a refund

Email us at Kelvarainfo@gmail.com with your order number and the reason for your request. We answer every email personally, usually within 48 hours.

Refund processing

Once your request is approved, the refund is issued to your original payment method within 5 to 10 business days. The time it takes to appear on your statement may vary depending on your bank or card issuer.

Order cancellation

If you'd like to cancel an order, contact us as soon as possible after purchase. If the order hasn't yet been sent to our supplier for shipping, we can cancel it and refund you in full. Once an order has shipped, the return policy above applies.